CONNECTIV's customer journey management platform helps you manage customer experience before, during, and after services. From appointment booking and arrival process, to access control and feedback collection, manage everything within one platform.
Whether you are operating in retail, finance, healthcare or the public sector, customer journey management creates opportunities for improved resource planning and cost savings.
Customers can book meetings online or directly through our Outlook Add-On.
Customer Journeys may begin from the comfort of their home and not when they arrive.
Self Service Kiosks manage clients upon arrival dispensing access control tags or tokens.
Our mobile wayfinding solution leads the clients to their designated areas.
Upon reaching their destination bright and colorful screens from our Hardware Partner ProDVX clearly welcomes them.
Customers are kept informed and updated throughout their journey with automated notifications & on-premise displays.
On-Premise & Cloud based Technology
Self Check in- Kiosks & Smart Systems
Online & Web Booking
Extensive Statistics and Analysis
Customized Queuing System
AI based Facial Recognition