Connectiv has been inspiring and guiding government entities across the region in their quest to become the leaders in user experience, using state-of the-art technology and custom-built applications to provide maximum efficiency service levels to their citizens. We have been designing frontrunner service centre concepts and have relentlessly redefined the user journey for the public sector.
The intelligent and game-changing installations Connectiv has designed and delivered have even inspired the private sector, showcasing how digitized user journeys can redefine the customer experience and lead to a better functioning organization and society.
A powerful catalyst for growth
The following Government bodies already count on Connectiv’s expert solutions and fresh ideas to reinvent how services are provided to their citizens.
From ideation to solution blueprint and implementation, our team of specialists design and deliver complete digitized government service centre solutions.
Based on thorough research, solid industry knowledge and creative ideation, our team creates a future-proof brand and digital communications strategy and con that matches the client’s objectives.
Translating strategies and concepts into real-world flows, processes and systems, we design a blueprint for tailor-made transformational, and digitally enhanced customer journeys, establishing engaging customer experiences.
Our experts build and install every element of the customer journey design, seamlessly integrating the physical and digital components of the journey and creating clear commercial advantage for our clients.
We assure performance, impact and continuity over time by delivering engaging creative digital content and by providing efficient maintenance and support for all your digital installations, including hardware and software.
We work in a technology-agnostic way, providing the most suitable customised solutions for each institution or government department we work with. With Connectiv as your partner your agency will stand out and make a real impact, facilitating the lives of those who count on your services. Some of our solutions include:
Interactive digitized service centres
Communicating LED surfaces
Ai-powered virtual assistants
Digital (corporate) internal communications
Multi-platform digital signage
Our digital visitor experience solutions make a real difference. By investing in the user journey citizens’ perception of government will be positively impacted. This will result in direct and indirect wins for all stakeholders and tangible benefits for the government department.
Our autonomous or even AI-driven digital solutions can fulfill a number of standard tasks and provide a wide range of services to visitors without interference by staff
Provide an efficient service flow to all visitors, eliminate waiting times and allow staff to focus without time pressure on more complicated or delicate cases and service requests.
Be seen as a front-runner and leader in the field of service levels, uphold the image of efficiency and efficacy.
Set the example for the private sector, providing a showcase of gow smart technology applications can create highly efficient and appealing experiences to visitors.
Lower waiting times and higher service efficiency leads to less time lost by the population on administrative requirements.
Allow staff to focus on cases that really need their attention and lower time pressure. More content visitors also treat employees better, leading to less stressed, more engaged employees.